What comes to your mind, when you hear the word Predictive Dialer? Is it a device to dial numbers or a software? Don’t know? You will be surprised to know that it can be a significant addition to boost up your sales! Well, this blog will give a brief idea about the dialers. Well, the answer to this question is quite obvious. All of us know that and have realized in recent times how important customer service is to business and their call centers in India. As it is the only way and probably the best methodology to retain existing customers and maintain long term relations with them, while adding new ones into the kitty. Most of the businesses already have or on the verge of losing a large chunk of customers due to the pandemic. One of the top 3 reasons is their inability to manage time. Yes,time management is the most important deciding factor, when it comes to enhancing your customer CX. So always remember that in this competitive market, predictive dialer has become the basic need for most of the businesses.
The choice you make when it comes to choosing the right VoIP service providers is very essential for productivity and meeting sales goals. Why? Gone are the days when agents used the age-old manual dialing machines to punch in the numbers and connect to the customers. This system of dialing calls was not only time-consuming but also very unpredictable at times, as maximum numbers of inbound calls are usually landed up in the answering machine, or few numbers would be unavailable. Predictive Dialers brought a whole new dimension to the business calling process, by changing the age-old process for lifetime, with its auto-swift dialing software and notable features.
So, how do you define a Predictive Dialer ?
You can call it the most intelligent and ideal outbound calling system that uses complex computer algorithms to make calls. It works by dialing numbers a few seconds before an agent has ended an ongoing call so that the agent can be on the next call without any downtime. The most notable point about this dialer is that it uses efficient statistical algorithms to predict the duration for which the agent will be on call and when to make the next call. A VTS predictive dialer empowers the business as it places calls at optimized times while filtering out anomalies like answering machines, busy networks, and disconnected calls.
Why Predictive Dialers Are Important In Sales?
If you talk about the benefits of dialers, there are many to describe, But the most important one is, making your salesforce more efficient and effective. With a VTS dialer, businesses can improve the dialing rates as the dialer effectively handles an enormous amount of leads at once.
Let’s look at the reasons for using the predictive dialer to boost the sales of an organization:
- You can manage your leads with more efficiency:
- Managing the leads effectively is one highly daunting yet crucial task. Predictive dialers can integrate lead management software that –
- Accelerating the lead response process to achieve better results
- Optimizing your current sales practices to achieve bigger goals
- Organizing the credible sales data in the CRM
- Organizing the customer history, calls records, and all call-related data that relate to your business
This software determines the most appropriate number for calling the customers, filters out the “do not disturb” numbers. All data related to call activity is stored in the CRM for effective lead management.
- You can easily assign inbound calls to the available agents, no missed calls: VTS Dialer intelligently assigns the calls to the available agents. It works on a statistical algorithm that starts dialing the subsequent number before the agent finishing his previous call.
This method ensures that –
- You can make sure you don’t face a downtime (that is the time during which a machine or system is out of action)
- You can give your agents an equal opportunity to handle calls without any bias
- Your live agents can conveniently switch between inbound and outbound calls
- Live agents are available with all the necessary information on their finger tip like, the best time to call and get data about the current call
- You can bring down the operational costs to a minimum: Of course, cost is the most important factor for any organization, as businesses run on profit. A VTS dialer reduces the operational costs of business while simultaneously increases the sales of the organization. This reduction is possible due to the lesser number of outbound calls placed on the voice channels.
One significant advantage of predictive dialers is that it rules out the requirement of installing an expensive PBX setup or the need of an operator who manually maintains the call logs.
Also, the predictive dialer ensures that –
- Offers monthly or annual pricing options
- Call abandonment rates are reduced
This means that a predictive dialer can deliver a high Return on Investment(ROI) with substantial profit to any organization or business.
- Your agents are now more productive & empowered: Having more agents is of no use, if they are not equipped with the right tools. A predictive VTS dialing solution helps to improve the efficiency of the agents working in a team. It creates a healthy work relationship between the agents and the administration.
Dialers enhance agent efficiency by –
- Eliminate the need to manually dialing the customer numbers
- Determine the optimum time to call and predict when a current call will end
- Enable the working of dialer and automated call distribution system to assign calls
- Reduce agent’s wait time or idle time to ensure maximum productivity
Thus, a predictive dialer significantly increases the productivity of the agents and creates a balanced working atmosphere in a company or a business.
- You can engage with a larger audience base in less time: Predictive dialer service has revolutionized the way businesses interact with the customers. The intelligent outbound call processing system of the VTS dialer helps in efficiently outreaching a large customer base. Predictive dialer solutions accelerate the contact ratio and increase the agent talk time by up to 300%. The dialer delivers the maximum number of live calls to the agents, thereby allowing the agents to handle the best possible calls.
With this dialer, the sales reps can call multiple numbers at one go. This feature of predictive dialer also reduces the waiting time of the agents to get connected with the prospects.
Thus, a predictive dialer enables connecting with a large customer base by –
- Save agents’ wait time which can be further utilized to dial more numbers
- Grab the right opportunities by dialing only those numbers that are of potential benefit to the business
- Respond to the high priority leads faster and establish customer relations.
How to know that your Predictive Dialer is a sales complaint or not?
With the growing business demands and customer expectations, it has become imperative to empower your business with the right calling software. A hosted predictive dialer can, therefore, boost the efficiency of the business, increase sales as well as drive customer satisfaction. To summarize, from the sales point of view, a predictive dialer is the ideal solution to boost productivity and give the best ROI.
In addition to this, having a Predictive Dialer has its own benefits. The best part of having a Predictive Dialer is, you can make calls and connect to the right person without wasting time & energy, the set up is quite easy, no need to buy expensive equipment, save on monthly bills on conferencing solutions, take advantage of notable features, and last but not the least you are now among the gihr rated service providers. So, a very little inspection is required too. When you choose an Indian VoIP service provider, their specialists will complete a little overview of your current infrastructure and what can be done to improve. What’s more, inside a couple of minutes you will have the capacity to solve your problem. It is uniquely intended to help new companies.
Are you a featured business, start-up or any third party service provider, looking for reliable VoIP Providers that can provide you with advanced predictive dialer that can be integrated with your current business phone systems? VoIPTech Solutions is the right door for you. We offer you the most advanced call center software powered predictive dialers that not only help you frequently dial without wasting the valuable time, but also bring a whole new dimension to your business communication & customer support. Why, consider us? Well, with us you get international phone numbers over 165 countries. Our paid VoIP MInutes plan starts at $10 per month and goes up to $20 per month. Our featured VoIP solutions come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! To get more information about our VoIP plans, you can contact us anytime at: +91-6746828203.