VICIdial is open-source software that is very helpful for a communication system in call centers and contact centers.
What is VICIdial
The VICIdial is the cloud-based, open-source contact center solution for small to large call centers or contact centers in various industries. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all essential features.
VICIdial combines inbound, and outbound phone calls, inbound email, and customer website chat in a single web-based interface. Skills-based routing and queue prioritization feature assists users in ensuring that calls and emails are a route to the agents best suited to handle them. When necessary, agents can switch between handling outbound and inbound calls. Other features include lead preview before dialing, recording and listening to agent calls, routing dropped calls to available agents or a voicemail inbox, estimating hold times for incoming callers, remote-agent calling, multiple language support, and more.
Advantages of VICIdial
Features of VICIdial
You can access VICIdial from any location; there is no barrier to reaching your customer or clients to you.
There is a special price for a particular service. We don't set any hidden costs for you.
When you purchase VICIdial for your call center, there is a Single time contract for you, no extra or long-term contracts.
It helps to provide the best Customer service in 24*7 hours.
VICIdial helps to integrate with customers very quickly. CRM is straightforward.
VoIPTech is best for VICIdial
At VoIPTech, we know how crucial it is to maintain an edge over the competition while communicating with customers. Brands can successfully engage with the most trustworthy prospects while providing excellent customer care with VICIdial and our other Call Center solutions. Learn more about VoIPTech, India's market leader in cloud-based contact center software solutions, to perform better than your rivals.
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