VTS Dialler
VTS Dialler: VoIPTech Solutions Offers You an All-inclusive Contact Center Solution
VTS Dialler is an all-inclusive contact center solution, powered by the most advanced call center software in the world. It’s platform independent that means you can use it on both your workstation and over cloud based settings as well. VTS Dialler is developed to serve different needs of contact centers. Thus, an ideal solution for contact centers of all sizes & types. With VTS Dialler, you can make the best out of your business communications, while expanding your business horizon beyond geographical boundaries. The best part is, you can easily screen those calls that are of no use such as; no answer, busy signals, blocked numbers, and answering machines. You get complete control over your phone and decide who can reach you or who can’t.
VTS Dialler empowers businesses to bring down their telephone bills to almost half, while saving a ton on on-premises hardware requirement & maintenance cost. The bottom line is, it’s an all-inclusive high-end Contact Center Software that is the perfect answer to all your contact center marketing campaigns.
VTS Dialer is Ideal for:
High-end Features of VTS Dialer:
VTS Dialer offers you an array of advanced features that empowers your business to set up a world-class platform for communication. Top features include:
Smartphone/App Integration
SIP & PRI Line Support
Extension Dialing Number Change
Call Quality Monitoring
Highly Secure Web Interface
Unlimited Channels
Business Campaign & Lead Management
Toll-free Numbers
Inbound & Outbound IVR
Cheaper International Calls
Gamification
Computer Telephony Integration (CTI)
Whisper
Hold Music
Barge-in
Performance Evaluation
Call Snooping
Ring Groups
Call Intervention
Real-time Reporting
Number Masking
Unified Agent Desktop
Multi-level IVRS
Anonymous Call Rejection
Disposition Codes
Call Coaching
Warm Calling
Contact Management
Employee Engagement
The Most Advanced ACD
Call Controls
Live Call Transferring
3-way Calling
Call Park & Pickup
Push to Talk
Number Masking
Unified Agent Desktop
Multi-level IVRS
Anonymous Call Rejection
Disposition Codes
Call Coaching
Warm Calling
Contact Management
Employee Engagement
The Most Advanced ACD
Multiple Language Support
Real-time Call Status
Voicemail to email or text
The Most Advanced ACD
Speech Analytics
Bird’s Eye View
Graphical Representation of Data
Average Hold Time (AHT)
Follow Me
Integrations With other Business Tools
Trunk Utilization Statistics
Premise or Cloud Deployments
Abandoned Call Statistics
After Call Work (ACW)
DND (Do Not Dial) Control
Progressive Dialer
Call Routing
Auto Attendant
Multi-tenant Support
Complete Voice Logging
Auto Attendant
Digital Call Recording & Monitoring
Manual Dialer
Wall Board
Call Scoring
Internal Chat
Call Pulling
Automated Dialling
Predictive Dialer
Click-to-call
Power Dialer
Workstation Recording
Managing SIP Trunk
Tech Support
Priority Alerts
DID Management
Call Queuing
CRM Software Integration:
Procedure:
- Sign In
- Auto Pop Up of CRM screen when a call is sent (customer’s details & history)
- Pushing Data from CRM into the VTS Dialler
Control Panel:
VTS Dialer:
- Sales Infographic Showing Outputs (Inbound/Outbound)
- Call Details (Dialed Numbers, Incoming calls, Call Waiting, IVR Calls, Call Forwarding, Call Holding, etc.)
Weekly/Day Wise Performance Report of Inbound/Outbound Calls
System Architecture:
- Occupied Server Space (RAM, CPU, Average Loading Time of CPU)
- Call Details (Dialed Numbers, Incoming calls, Call Waiting, IVR Calls, Call Forwarding, Call Holding, etc.)
Login Status, Net Speed, Network Bandwidth, Running Cron Jobs
- Displaying IO Statistics
Addons On-demand :
Integrating Social Media Platforms
- Integrating WhatsApp
- Integrating ePBX System
- Integrating IP PBX System
- Agent Screen Capture Module
- Word Spotting Module from Recording
- PCI-Compliant based Solution
- CTI Integrated with almost all top ePABX Company
Unlimited Call Recording
- Sticky Agent
- Remote Agent
- Audio Broadcast
- Text Message Broadcast
- Secure Ticketing Window
- Chatting
- Data Authentication
- Remote Working
Bonus Features:
- Sending & Receiving Email
- Sending Text Messages
- Skilled Routing
- Scheduled Callback
- Inter Dialing Support for Sales Agent
- Mobile App Integration
Supporting Hardware:
- GSM VoIP Gateway for Connecting Users with the GSM Network
- PRI VoIP Gateway for Direct Routing
- PRI Telephony Cards
- Scheduled Callback
- Multi-port FXO/FXS Gateway
Why choose us?
The Most Advanced Features
VTS Dialer comes with a number of advanced features that are second to none. The best part is, you get access to all those missing modules that highly benefit your entire support system.
Years of Experience & Expertise
We have the right balance of experience, expertise, tools, & technologies that makes your business communication better & easier than ever, keeping you way ahead of your competitors. Our years of experience in the industry is certainly an advantage that any business can count on us.
Great ROI
VTS Dialer empowers your business to grow & earn more profit. Unique features like Automated Callback, Multiple Language Support, Auto Attendant, etc., could prove to be the game changer for businesses, making the best out of the available resources & improved technical support that eventually results in making more revenue.
