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Blog2020-10-14T14:40:34+05:30
2210, 2020

The Role of CRM Integration, Improving Call Center Solutions in Kolkata. Know How?

Have you heard about CRM Integration in call center solutions? Do you really think that the CRM Integration in Call center solution in Kolkata would work out? Well, sometimes it’s a yes, sometimes it’s a no! Nowadays all the channels are outdated with time that every call center is using it. Earlier every contact center solution completely relied on face-to-face interactions and somehow the written communications as well. While some of the recent businesses have adopted various electronic communication platforms [...]

2210, 2020

Click-to-Call Solution In Kolkata, India – What Makes It Ideal For Business Calling Needs?

Ever faced trouble while copying and pasting a number from the web? Or even a worse condition of noting down the number in your phone. Well, in that case, Click to call solutions in Kolkata, India comes into the picture. To avoid the hassles you are facing, choose the click to call solution in Kolkata, India to dial a number on the web. Click to call solutions Kolkata, India is the only method of calling with a single click on [...]

2210, 2020

VICIDial Vs PBX: What Suits Best For Your Call Center Operation?

Have you ever heard about VICIDial? And how exactly VICIDial could be a deciding asset to run a call center? Well, the question might be confusing but the answer is quite simple. The VICIDial open source Call Center Software is only designed for Call Centers whereas PBX Phone system is more of general usage. However, both perform the same call routing functions but in a different or more general way.  Most of the call centers prefer using traditional phone systems [...]

2210, 2020

How To Improve Call Center, Kolkata Communication Channels? Things You Need To Do!

Good communication is foremost for every modern day call center, Kolkata in order to give a great customer satisfaction 24*7, and you may not be an exception. At the point when workers have a profound comprehension of their call center, Kolkata qualities and current practices, they are better ready to play out their jobs with certainty and ability. Especially at a time when work from home has become the new norm. To be sure, clear interchanges inside an association can [...]

2110, 2020

The Role of Virtual Phone Numbers in Providing a Great Customer Experience. Why It’s Important for Packers & Movers?

It is said time makes a huge difference and it’s a fact that can’t be ignored. Maybe it’s simple for time to move however it’s extremely an upsetting and overwhelming undertaking for individuals to move with it since they need to take their workplaces, home and all their valuable things with themselves. Yes, we are talking about the packers & movers companies and the role of Virtual phone numbers in providing a great customer experience 24*7. Why are Virtual [...]

2110, 2020

Why Do Businesses Need Call Center Software? The Importance of Customer Interaction Management Software!

As the technology evolves, the customer demand for better service is also getting higher with each passing day. A customer always expects the best experience every time and your call center solution may not be an exception. If the Call Center Software is not upto the mark, it will be a great loss for a business. There are so many competitors in the market for a customer to switch the product or service. So the business should understand the [...]

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