Businesses those who value three things – time, money, and customers are the ones that write history. Are you a business owner or entrepreneur? Well, if you are a business owner then nobody would better understand the importance of good customer service than you. It’s not only the mantra for business success, but the most sophisticated way to make money & sustain growth. That’s the reason business leaders all around the globe are adding a cloud based predictive dialer to their existing marketing strategy. How a cloud based predictive dialer can help transform your customer service? Want to know? Here you go!
Making call center agents more efficient, having real-time interaction with the customers, providing a great customer experience 24*7, and better lead management to name a few cloud based predictive dialers allowing businesses to make the best out of their available resources.
And, when it comes to choosing the right predictive dialer for business, you should keep your future needs in mind to make a well informed decision. This article will definitely help you learn everything you need to know about these types of dialers.
What is a predictive dialer?
It is an AI powered advanced software that can quickly dial a set of contacts, mantening 100% accuracy, it can also return calls to your call center agents as well. It is specially designed to make accurate predictions regarding the availability of agents, send signals if busy, auto answering modes, and disconnect phones, and increase the pace of the outbound calling by connecting to the right person to communicate with the leads fast. You can call it the IVR for outbound calling.
It uses machine-learning (ML) algorithms that saves time and allow you to get the best out of your available agents and puts an end to callers’ wait times. Meanwhile, the software analyses the calls that are answered, calls that are dropped, agent’s active on the desk, and more. It also filters out those calls that are unproductive, this way it allows employees to take the leverage of extra talk time.
You are available with both on-premise hardware supported manual dialers and cloud based predictive dialer instead. However most of the modern day businesses opt for the second option that is cloud hosted dialers instead. They often integrate their existing software with their call center solutions.
Finding The Best Predictive Dialers for your contact center:
Before you opt to buy a predictive dialer for your contact center, you need keep these three main criterions in mind:
- Advanced Features It Offers
- Network Reliability
- How It Can Provide A Great Customer Experience 24*7
Keeping the above in mind, we have come to a conclusion that cloud based predictive dialer is the best option for your business on the market. Because it satisfies all the three criterions.
Why invest in a cloud based predictive dialer?
With so many options available in the market, reaching a consensus on dialers that can fit for your business needs & give you a great ROI can be difficult. But investing in a cloud based predictive dialer can be a smart move for businesses of any types. Know why:
- If you’re running out of time: As a manager, you must be multi-tasking, right? Well, looking after everything from sales to customer queries, enhancing productivity and profit can be overwhelming – your plate must be full. Unless you have extra hours to train your agents’ to understand certain things, you can have a cloud based predictive dialer instead that can help you get some great work from them.
- Making Your sales team more efficient: With an automated calling system, call center agents are no longer forced to waste their precious time dialing customers’ numbers manually. This eventually helps improve agents’ productivity & accelerate the sales.
- Better Lead Management: With a cloud predictive dialer, you can unify your business communication by integrating phone, email, chat, mobile, social and more into one. It empowers you to manage the leads in a better, even more smarter way across multiple channels.
- If you want to give a great customer experience 24*7: With Cloud based predictive dialers you can contact your potential leads at the time of their convenience through multiple communication channels. Be it phone, text, voicemail or anything else, they can reach you easily at any time. You can have a contact center that gives your customers a reason to smile rather than something that annoys.
- To Save on Current Operational Costs: Everybody loves to save, who doesn’t want to? By having a cloud based predictive dialer in place, you can meet the customer expectations with a fewer number of live agents.
Above all, a cloud based predictive dialer lets you leverage all the benefits that the modern day technology offers by unifying your business communication channels. Your data is safe data and communication will go to the next level – what else you need?
Are you a contact center, looking for cloud based predictive dialers? You couldn’t have a better choice than VoIPTech Solutions. We offer you robust and fully-functional cloud based predictive dialers that work with any device. With us you get international phone numbers over 165 countries. Our paid plan starts at $10 per month and goes up to $20 per month.
Our VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! For more info, call: +91-8800221713.