Have you ever given a second thought on purchasing a Hosted VoIP Phone system for making and receiving calls? Well, it’s quite amazing that you are thinking of saving money on call costs by offering a professional inbound calling experience. But are you getting the right service you are looking for? Do not get upset, because Cloud PBX gives the low cost calling benefits for your call center. And when you are deciding to switch from a traditional phone system to Cloud PBX, you are really making a great difference. However, Cloud PBX not only adds up the path for successful business growth but also gives you low calling rates but also. Isn’t it really great?
Choosing a Cloud PBX for your business gives various distinct advantages like flexibility, effective cost, easy usage and many more. Ultimately, Cloud PBX helps a lot in boosting up your business communication in a most efficient and effective way.
What Exactly Is Cloud PBX System?
Without the need for hardware installation, cloud hosted PBX system is a VoIP service which provides the services having unified communications equipment. However, these systems have less cost and a degree of flexibility which cannot be matched by many other VoIP and traditional communications solutions.
To provide server access via an internet connection, Cloud PBX is a telephone exchange system that is entirely built in a cloud based environment. However, the offices won’t have to have a dedicated server to have internet-based telephony that uses cloud or hosted PBX systems. And to save money and space because traditional servers for a private branch exchange are expensive and will take up a lot of space, hosted PBX is an excellent way for many call centers. Now the cloud based systems are gaining popularity only because of it’s gained reputation for being complicated and clunky. However, modern virtual PBX solutions are much reliable and provide a stable business phone system via the internet.
A cloud-based PBX comes with lots of distinctive advantages for your call center. Let’s have a look on them:
- Advanced Calling Features : Various advanced features such as call transfer & parking, call recording, auto attendant/ IVR, instant call control, ring groups, call queuing, music on hold, call transfer, office hours, conference rooms, phone directory, auto attendant and voice messaging has been remotely accessed by a cloud-based PBX phone system.
- Lower hardware and service costs : However, your call center gains the flexibility to provide IP softphones on PCs and have employees utilize their cell phones in the field only with a cloud hosted PBX phone system. And the cost of putting a physical phone on every desk is being eliminated which usually lowers the initial cost.
- Great for remote workers : Always remember that with a single phone system, a geographically diverse workforce can all be tied together. The customers won’t be able to identify from where you are talking, either its from home or from the office. Providing flexibility to travel or work remotely your employees can work from anywhere. And with a cloud-based PBX your key employees who usually move overseas can still work for you with an IP phone and a VPN connection. You just need to have a good internet connection because no one is going to notice the change in their location.
- Unlimited scalability : You don’t have to worry about changing the number of your users because of your growing call center. However, the ability to add and remove lines in minutes and be charged only for what’s in use is only because of a cloud-based phone system PBX. And just like with the case of an on-site PBX, this all will be done without paying for idle circuits and having expensive phones sitting on empty desks.
- Ensure Business Continuity : There are even some businesses who deal with being offline only in case of natural disaster. And if the customers come under healthcare organization with critical tasks and high call volumes then it brings the business to a complete stop in case of an onside PBX having an interruption. It cannot match onsite for anything close to the same cost despite offering reliability, redundancy and uptime guarantees.
- Fewer things to break : As this is coming under responsibility of the phone system hosting company, you don’t have to worry about providing maintenance repairs to the backend equipment.
- Voice quality : Over time the quality of digital voice service has increased a lot. And the calls are exceptionally clear as the cloud-hosted PBX systems use digital phone systems.
- Satisfied Customers : You can have phone numbers from almost anywhere in the world with a cloud-hosted PBX. And just by disconnecting and connecting to the new internet connection of the new location, you can move your phone systems to another location, city or even country. By knowing that the business is local, and the company delivers outstanding customer service, the customer gets complete satisfaction.
Some Reasons to Upgrade:
However, to ensure that your unified communications experience is comprehensive and versatile cloud PBX is still a great method. The companies that need a virtual office experience or for those that want to save on the costs of a hardware solution managed by IT staff is an excellent system overall.
- Quick and Inexpensive Set-up
- Easy Integrations
- Call Center Features
- Mobile/Device Friendly
- Unified Communications Capabilities
- Uptime and SLA Guarantees
- No Need for Physical Hardware
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