Through digital spaces like social media and live chat, platforms are being preferred by most of the employees everywhere, conducting their business communication is very much important. Don’t you think the same? However, call centers are switching to VoIP for their communication needs. And being an ever-increasing in popularity, VoIP is an evolving technology. It is really difficult to choose the right one for your business when it comes to the right Wholesale VoIP Providers.
Below are the 12 facts to shed some focus on this revolutionary technology and dispel some of the myths that have dogged its otherwise positive reputation.
It dates back over 20 years
Always remember that the earlier elements of VoIP can be traced back to calls and brought about what we know despite its debut in the 90s. However, it grew roots and really took off now as Wholesale VoIP Providers in 1995. Then it was later released as the Internet Phone as it originated as a project at home, allowing for the first calls by 1998 between computers and phones.
It grew from economic difficulties
With demand for reasonably priced price calls and a more cost-effective set-up for businesses that relied on local and international connectivity, the rising prices of calls and hardware led to the need for a new means of communication. However, to provide installation, scalability, and communication that was far cheaper and convenient than its PSTN counterpart, VoIP ticked these boxes.
VoIP wasn’t always without charge
Well, those using VoIP were subject to advertisements and call charges that were, although reduced, not free in the early days. And the calls increasingly became cheaper and in many cases free when the technology developed and gained in popularity.
For the international VoIP wholesale provider, the growth rate is fast
However, VoIP was able to boom with the advent of communications brands such as Skype and the growth of the internet in terms of efficiency and user numbers. Rising to 25% as early as 2003 it accounted for a mere 1 to 3% of all voice calls between 1998 to 2002. Apart from all those things the upward trend has continued and looks set to increase quite well.
There are still negative myths
With myths such as poor call quality being hard to dispel, despite quality and reliability having markedly improved the old stigma that tainted VoIP in the early days still remains in some dusty corners. However, the installation is expensive and time-consuming, and yet the service can be installed and set up within 24 hours which is often thought of.
To reflect their needs, adding or removing lines and the service provider will take care of updates through the cloud to streamline and simplify the process businesses using VoIP can scale the system up or down easily. VoIP is not secure however reliable providers such as IDT take the safety and security of the network extremely seriously which is another inaccurate assumption just to ensure the most effective protection against threats is in place.
Finally, VoIP doesn’t allow for emergency calls as the service isn’t connected to a physical address that can be refuted which is a complete misconception. However, to the nearest department calls to emergency services will always be routed.
Superior call quality
Call quality via VoIP is on par with PSTN to the extent that you can’t tell that a call is made from or to a VoIP service just to dispel the myth. With the introduction of Ethernet and fast broadband reliability has also greatly improved. VoIP is less vulnerable when it comes to loss of service because it uses the Internet rather than copper wires. However, with superior call quality, the result is a smoother, more reliable service.
However, for businesses where numerous calls are initiated by simply scheduling numbers that are to be dialed VoIP has become a versatile, powerful technology that even allows for automated calls to be made, increasing time efficiency.
Usually, it is relatively straightforward for the set-up for phone-free VoIP. Depending on the system used all that’s required are a phone, a computer or tablet with microphone and internet access, speakers, and a VoIP account which may or may not require a software app.
It’s connected the world
Across the seas and without the previous limitations in telecommunications VoIP has brought countries, individuals, and businesses together. Without PSTN and allowed for more international calls and communications than ever before this technology has connected countries. By reducing costs by up to 90% in comparison with PSTN, VoIP international call costs are low. To utilize VoIP it’s little wonder that 70% of businesses either have or intend.
VoIP boosted outsourcing
However, call centers were able to move offshore, moving in many cases to countries that offered cheaper labor without the need to tie a business down to a region with appropriate or affordable PSTN. Considering an example, the USA, while the company call center is based in another country it’s also possible to have an area code attached to it. It is a good example of the internationalization potential of VoIP whilst views on outsourcing may vary.
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