You will find the application of Artificial Intelligence in almost every field you name it. Be it recommending series to watch to providing 24/7 technical assistance for a business, the use of AI-powered by NLP has taken the user experience to the next level. Thanks to Conversational AI. It is helping businesses give their audience a remarkable experience, without spending a ton. The best part is, you don’t need more resources or expensive systems to do this, with the help of AI you broaden your customer support options to a great extent. In addition to this, tech giants are making constant & welcoming efforts to improve the capabilities of Conversational AI through natural language processing and other advanced tools.
The modern-day Business & Conversational AI – Why do they both need each other?
For a normal business entity, the use of conversational AI might sound a bit irregular. However, it’s all that the modern-day customers want from a business, no matter whether it’s big or small, and they just want it from them. So, it’s a must to meet their expectations, even if you can do more with Artificial Intelligence. You have no limitations to your functionality.
As this generation of customers wants a business to be available 24/7, no matter where they are, as a business you have to re-think your customer support strategies. Customers don’t want a handful of options such as; personal visits, telecalling, email. To compete in this ever-changing digital era, you have to be more proactive on various communication channels that include email support, voice calling, video calling, social networking sites, instant messaging apps to name a few. And, you’re still not done, as customers would like to access these channels from the device of their choice – it can be a desktop computer, smartphone, tablet, or any smart device.
Understanding Conversational AI in-depth?
It is a technology that everybody enjoys as of now they are ignorant about or some of them are already aware of it. In simple terms, it is sighted to a more fruitful and natural interaction between human beings and computer devices. Computers start behaving more like humans, not the way traditional computers used to. It gives a human touch to the conversations.
The best & live example you can is the use of Chatbots, however; what you have just seen is just the tip of an iceberg. From solving customer queries to showing the account stats, they can do a lot more than you expect. Would you like to know what they can do? Here is how technology can help businesses without their knowledge and it’s for the better.
- Guiding first-time customers to overcome complex things easily
- Helping end-users to navigate support documents with ease
- Assisting customers with hassle-free returns
How do they make it? Well, data is the key. They combine all the past data with natural language processing, to make the right predictions.
What are the major areas that can be redefined with the application of Conversational AI?
- Providing Technical Assistance: Take AI chatbot as an example, if it can solve basic customer queries, eventually your agents get free time to put their focus on solving more complex subjects. It certainly reduces the average waiting time and increases the customer satisfaction rate. Even if it solves 30% of the common queries, still your support team can be highly benefited from the free hours and take the leverage of the technology.
- Structuring the internal business process: Apart from helping customers, you can take advantage of these chatbots, Conversational AI can be a real help for your agents as well. How? It can help your HR departments, answering staff’s common queries related to company rules, HR police, & all. They don’t need to wait for someone to answer their questions as they can get it instantly.
- More power to your sales and support team: With the help of Conversational AI, your sales team can generate new leads and turn them into your potential customers. As a business owner, you must have lost so many clients due to the unavailability of agents 24/7 to answer a customer’s query, right? Or getting more visits to social networking sites, but not seeing any actual lead conversion? It happens very often!
Does your business need Conversational AI?
Yes, of course. It can be the biggest asset for your business.:
- Time-saving. Reduce friction on your website by answering customer queries 24/7
- Result-oriented conversations. You can see more successful customer engagement in the coming days
- Easy to go calls. It makes the interaction between the customer’ and computers more convenient and effortless
With an increasing trend toward better customer experience, automation also enables a greater centralization of your business operations as a whole. Most VoIP platforms support complete automation through AI to raise the bar of a company’s customer service. This comes with a long list of benefits that eventually results in better ROI generation & brand value. The easier option is to hire a reliable Indian VoIP service provider like VoIPTech Solutions that can provide you with Conversational AI.
You can get started today with our low-cost plan starting just at $10 per month. You can choose from our extensive range of features to start your call center operation. It would be better if you Sign Up and try our FREE $5 credit – then you decide! Speak to us today at: +91-7008220621.