Today, through innovative technological means since online customers prefer websites that come equipped with an embedded callback technology most organizations are focusing on enhancing customer engagement. However, with greater brand loyalty and brand retention, these initiatives lead to an improved customer experience. Further, with the customer that goes beyond the transactional level, it enforces a solid connection. And, reinforcing this connection is Click to Call Solution plays an integral role. Isn’t it?
What Exactly Is Click-to-Call?
Always remember that to connect the right agents to the customers quickly click to call Solution is an internet-based tool that allows contact centers. However, on a company’s website or as an advertisement, and whenever customers click on the button; they are directed to the contact center via Voice-over-Internet Protocol the Click to call button is embedded.
A call from a click-to-chat button provides clues for routing to an appropriate agent which is important to note that unlike standard inbound calls. Consider an example: the call can be diverted to customer service if the button is located on a help page. However, the call can be diverted to accounting if the click-to-chat button is installed on a billing page. Thus, simplifying the complex process of routing customers to the correct agents the location of the buttons determines where calls are routed.
The feature that enhances your business potential through different ways which Click to Call is:-
However, 61% of mobile searchers describe the call as an essential part of their buying process according to google. To instill faith in the customers during the purchase process indicates that having a telephonic conversation is crucial. And, offering a convenient communication platform to connect with the company using a click-to-call button on your website helps your business to strengthen this trust factor.
It also helps businesses in a number of other ways other than initiating conversation such as:-
Attracts More Potential Leads & Increase Sales
Through in-depth research before making the final purchase customers may check out a number of available options. However, by providing a callback option this is where a click-to-call button feature on your website can be used to capture the potential customers in their research phase making the research process way easier.
Increases Your Sales Representatives Productivity
For the sales team, integration of the CRM portal with a click-to-call option eases up the calling process. To make customer calls manually salespeople do not have to type in a phone number due to this integration. Instead, in front of every number to make any call they merely need to click on the call button present. Thereby, in dialing these numbers and thus increasing the overall efficiency of the sales agent this click-to-call flexibility saves a lot of their time spent.
Reduces Call Abandonment & Call Wait
Through the IVR, it is quite likely that the customers may abandon the call when they are unable to connect with the agent after browsing. However, since the customers can directly request a call back with a click-to-call option using a click-to-call service reduces this risk to a large extent, and through the IVR menu gets eliminated thus the stress of browsing. Besides, communicating with the live agent provides a direct and easy way. Therefore, with improved customer satisfaction deploying a click-to-call option lowers the total abandon rate of the calls along.
It is clear that Click-to-Call is an excellent way to connect with the customers instantly from the above discussion. Therefore, it is essential to look for the ones which provide effective Click-to-Call solutions while opting for contact center services.
However, Click to call solutions to offer real-time hassle-free results. You will start getting calls immediately as soon as you place them and will definitely go beyond the customer’s satisfaction by serving great customer service.
So if you really want your business to stand out from the rest of the competition, Just incorporate Click call Solution now.
Ultimately the demand Click to Call Solutions for is growing. If you’re looking for a lead-rich website then VoIPTech Solutions is the ultimate destination for you! To get started, call: +91-8800221713. For more info, please visit our website: https://voiptechsolutions.in/. We will be proud to serve you!