VICI Dialer

VICIdial is open-source software that is very helpful for a communication system in call centers and contact centers.

What is VICIdial

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The VICIdial is the cloud-based, open-source contact center solution for small to large call centers or contact centers in various industries. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all essential features.
VICIdial combines inbound, and outbound phone calls, inbound email, and customer website chat in a single web-based interface. Skills-based routing and queue prioritization feature assists users in ensuring that calls and emails are a route to the agents best suited to handle them. When necessary, agents can switch between handling outbound and inbound calls.
Other features include lead preview before dialing, recording and listening to agent calls, routing dropped calls to available agents or a voicemail inbox, estimating hold times for incoming callers, remote-agent calling, multiple language support, and more.

Advantages of VICIdial

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Open-source

VICIdial is open-source software that can be freely downloaded and customized to meet your needs.

Other required software is also open source.

Along with VICIdial, many pieces of software are required, including the Linux operating system, Asterisk IP PBX, Apache Web server, Perl, and PHP, all of which are open source and thus free to download and install. In the end, you will not need to purchase any software to install VICIdial.

Reliable Operating System(OS)

The Linux operating system, which is required to install VICIdial, is a very dependable server platform.

Increase agent efficiency

It improves Agent efficiency and also increases agent productivity. Increasing agent efficiency also increases brand identity.

Smart lead management

The ability of VICIdial to organize lead data, sales data, customer history, and contact information all in one location allows the software to identify the best times to call and eliminate any "do not call" numbers, fax lines, or answering services to give users direct access to the best and most likely leads at the most advantageous times.

Better customer service management

Customer service management is straightforward and reliable. CRM helps the customer management system faster.

Features of VICIdial

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  • Virtually access from anywhere

You can access VICIdial from any location; there is no barrier to reaching your customer or clients to you.

  • No hidden price

There is a special price for a particular service. We don't set any hidden costs for you.

  • No long-term contracts

When you purchase VICIdial for your call center, there is a Single time contract for you, no extra or long-term contracts.

  • 24*7 hour customer support

It helps to provide the best Customer service in 24*7 hours.

  • Integrate with CRM

VICIdial helps to integrate with customers very quickly. CRM is straightforward.

VoIPTech is best for VICIdial

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At VoIPTech, we know how crucial it is to maintain an edge over the competition while communicating with customers. Brands can successfully engage with the most trustworthy prospects while providing excellent customer care with VICIdial and our other Call Center solutions. Learn more about VoIPTech, India's market leader in cloud-based contact center software solutions, to perform better than your rivals.