Now the word “cloud” is doing the rounds. Right now businesses are enhancing their services by shifting their operations on the cloud through reliable cloud telephony providers in India. However, cloud telephony providers in India serve quite well and are also getting widely used by many industries nowadays. Apart from all these factors, the healthcare industry in this change has also been a recent player.

Being aware of the fact that the healthcare industry is constantly growing to provide reliable and advanced solutions In India, to rising medical problems. Isn’t it? 

But at the same time, for this industry communication still stands as a constant struggle. Where communication becomes important for this industry as providing medical assistance offline and handling emergencies overcall are a few of the critical scenarios. To meet the growing demand for business operations, this is the reason why organizations are now showing more interest in cloud services. 

What is Cloud Telephony?

Cloud Telephony is nothing but a type of data communications technology that is maintained and hosted by the service provider in all the communication applications. However,  the business smartphones and computers let users access these services from any location whereas it helps to manage the entire business communications infrastructure in the cloud whereas. And for the services and applications, they use customers only need to pay for that only, being relieved from the heavy installments. 

However, on multiple extensions without the need to install a complex and expensive hardware setup it is nothing but a voice-based virtual platform that joins various departments of your business.

And for several industries, the use of Cloud Telephony is very beneficial. To grow rapidly it is powering the food and hospitality sector as well. 

Below are the benefits of Cloud Telephony listed in the Food and Hospitality Sector:-

  • Order/reservation confirmation:  Always remember that they instantly get the status of their action as confirmed or waiting via a notification on their phone as SMS once a customer makes a reservation. Thus, the process of reservation is being simplified by the technology of Cloud Telephony.

  • Personalize customer experience:  To integrate CRM with the phone system cloud telephony allows hospitality businesses to personalize their consumer experience. However, collecting and refer to the previous order details and contact numbers of the caller helps companies a lot before picking up the call. Thereby, on the call, it saves time and effort for both entities.

  • Professional call management:  To attend calls and greet the customers professionally call management systems based on IVR to use automated voice recordings. Usually to transfer their calls automatically to the right outlet it uses the caller’s input or location. Also, without any human intervention, it provides them information about special deals and offers.
  • Ensures customers’ privacy:  While hiding their respective contact details by ensuring the privacy of the customers with the help of Cloud Telephony, businesses can get a virtual number to get their delivery person connected with the customer. And, to the pre-assigned set of phone numbers, virtual numbers will receive calls and redirect them which are always reachable.

  • Interactive applications:  Usually, there are many sectors that have an extremely interactive and user-friendly interface, among which food and hospitality, online portals, websites, and apps are important ones. However, it allows for real-time tracking of food delivery by making placing of orders and payments easy. 

However, every system relies on another to provide a smooth, successful experience right from cleaning to room service to reservations which lead to your hospitality would depend on good communication between your staff. Therefore, to keep you and everyone in the loop bring your hospitality communications onto a single system through advanced cloud technology.

However, the biggest advantage is the ability to scale impeccably while growing the number of lines and users having cloud telephony technology that comes with multiple benefits. By solidifying communication, enhancing brand value, optimizing the customer experience, and developing a sense of credibility plays an essential role in balancing the demand and supply of products and services in this ever-expanding hospitality sector.

However,  to meet the needs of your customers it does not matter at all as VoIPTech Solutions Cloud Telephony can easily adjust regarding the size of your organization. So now to reach new levels with cloud-based software it’s a perfect time. Ultimately with some of your highlighted advantages, it will put you ahead of others with Cloud Telephony. Isn’t it really great?  

Being the stakeholder in this industry, VoIPTech Solutions incorporates a dynamic service which is the Cloud Telephony Providers in India. We believe in providing the best Cloud Telephony Providers in India at the most economical price. Or we can say that providing a Cloud Telephony Provider in India for customer ease. For more info, please call: +91-8800221713. For more info, please visit our website: