How can your business, products or services reach your target audience? Well, there must be a two-way communication channel that connects customers with the business. With companies coming out of their comfort zone and willing to compete at the international market, communication has become more important than ever. And, to make instant HD calling and establish better communication possible, they are in need of a business phone system that has the power of cloud and features to collaborate. VoIP Phone Systems have all the parameters that businesses these days have been looking for. VoIP undoubtedly has become the most preferred and advanced communication infrastructure for business, belonging to all walks of life. Thanks to its advanced VoIP technology and its sheer benefits that not only contribute to cost-savings, but also provide flexibility to work from any remote location with better efficiency. Let’s know more about VoIP Technology.
As a business owner, you have a long way to go. So, you must leverage the benefits of the latest VoIP technologies in order to get the most out of your investment. Now one thing that would be resounding in your brain, what are the New VoIP Technologies to Watch Out in 2021? To help you out, we have some up with top VoIP trends that you should look for:
The benefits of AI-Driven Technologies: More power to the VoIP phone systems with the integration of artificial intelligence. Now, you can expect to deliver better services from your VoIP service providers that ultimately help users to develop more business insights.
With the help of AI, you can easily evaluate the call quality by identifying the reasons for the same and troubleshooting problems in real-time. In addition to this, you can find a solution to low bandwidth and fix it, correct the faulty network configuration, and solve issues like high-latency rate — and for that you won’t be needing any kind of human intervention. Better calling options and minimum interruption – you couldn’t have asked for anything else.
The call answering capabilities can be taken to the next level with the natural language processing technology, be it through voice assisting (e.g., Alexa, Cortana, Siri) by call recording for future reference. When it comes to the enterprise oriented VoIP apps, businesses can use voice bots to answer the Frequently Asked Questions (FAQ) and the other business related queries. This way you can be available 24/7 for your customers and for that you need extra resources. Callers get a quick response, and live agents get more time to solve some serious issues that indeed contribute to improving your customer CX.
With AI-powered communication programs, you can check out the text correspondence with a detailed analysis, by recognizing the speech patterns. It helps you avail valuable sales insights and marketing tips to improve your bottomline. You can make improvements to your instant messaging, customer support, and implement new proven sales tactics.
Mobile App Integration: With 5G role on, businesses can experience faster connections, by reducing unwanted issues like data packet loss and repeated hindrance of call jitters, and avail much better quality audio & video calling. Put simply, you can see a huge surge in users opting for mobile VoIP calls.
With the growing trend of “Bring Your Own Device”, more & more employees would prefer bringing their own smart devices to their workplace. So, the system architecture would require VoIP services compatible with mobile phones, tablets, laptops, etc.
And, most of the VoIP providers in India have already invested resources or planning for, to ensure providing an uninterrupted user experience and adding more functionalities with simple mobile app integration that indeed attracts more customers to your kitty. These simple yet effective VoIP applications empower users to start and finish a task, using different devices, which is really good for businesses that are exploring remote working. Such real-time continuity is beneficial for both parties as employees get the flexibility to work from anywhere and business gets an even better outcome.
Unified Communication (UC) Functions: VoIP technology is not just limited voice calls, as you can achieve more with the VoIP services. Organizations can incorporate a number of other advanced communication techs and team collaboration features, like voicemail, call recording, video conferencing, call analytics, screen sharing, Whatsapp Integration, instant messaging, IVR installation, live chat, and document sharing, taking business communications to the next level. It eventually helps in improving team spirit, cost saving, error reduction, and better productivity.
An increasing number of enterprises are now adopting or already have, UCaaS (Unified Communication as a Service) to centralize their business communication by combining them into one platform. It is a great boost for the business having teams working abroad, as they can easily share content and meet customers virtually in any time zone that indeed helps get more business and team collaboration is certainly the X-factor. To further enhance the team or business productivity, Indian VoIP providers are enabling third-party app integration in order to make sure that other apps coinsing with your business system such as; CRM software, technical support, and client data management can be parallax inclined with the new addition.
Integration of Hosted/Cloud-Based Solutions with the Internet of Things (IoT): As an increasing number of businesses are adapting to the new-age cloud computing technology — the demand for hosted VoIP solutions is at sky high.
And, the integration of cloud computing technology with IoT devices is definitely the game changer here. Its extended capabilities bring a number of positive changes to its “real-world” interactions, especially to those with other smart devices. From controlling the light switches and CCTV camera to wearables and other modern equipment — you can have a better control over your ongoing business operations, no matter where you are. Their functionalities are not stopping here or just limited to certain elements, as offline businesses can get 24/7 support to guide their field agents making better communication and improving the customer CX.
Security is Definitely Improved: Have you heard of Cybersecurity? Well, study says that it would be the key to maintain organization data integrity. If you analyze the global data, this is estimated that it costs around a whopping $3.86 million for a data breach and an IT downtime can cost your business around $5,600/minute on an average. Isn’t that surprising?
As VoIP technology is at the top of the game, hackers might target to make it more vulnerable to potential threats. VoIP Providers in India are more into, making platforms more secure, risk-free by practising the best cybersecurity codecs. They are using the most advanced and latest security measures aligned with the current IT protocols to make cloud-based VoIP phone systems & solutions even more robust and cost-efficient
This was all about the VoIP Technology trends to watch out in 2021. And, it’s up to you to choose the service providers in the best interest of your business. With the right technology, your business can achieve its end goals and save big with enhanced security. Do make sure that your provider gives you all the necessary information about the features and functionalities that you are getting with the VoIP package and most importantly what you need and what you do not. And, the best part of having VoIP technology is, you are equipped with the right set of features and it’s quick set up saves your valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment.
Not necessarily every business has their own in-house team of developers than can be assigned with the task to build a system from scratch. If you don’t have your in-house team or budget that do not allow you to do the same, then opting for Indian VoIP providers to avail the latest VoIP technologies is the ideal way to go. You can integrate your existing phone system with the latest software and hardware components according to your business needs. The entire configuration and customization would be taken care of by the service providers themselve.
Are you a featured business, start-up or any third party service provider, looking for reliable VoIP Providers that can provide you with advanced cloud based VoIP solutions? You couldn’t have a better choice than VoIPTech Solutions. We offer you robust and fully-functional cloud VoIP solutions that not only improves your business communications, but also brings a whole new dimension to your thought process. With us you get international phone numbers over 165 countries. Our paid VoIP MInutes plan starts at $10 per month and goes up to $20 per month. Our featured VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! To get more information about our VoIP plans, you can contact us anytime at: +91-6746828203.