DID benefits your company while also making your customers and coworkers happy. In addition to VoIP, a DID is extremely useful.
What is Direct Inward Dialing (DID)?
DIDs (direct inward dialing numbers) are virtual phone numbers that can be used to route calls to your existing phone lines. DIDs were created so that a specific person could be assigned a direct number without the need for several actual phone lines. A single DID number can route and process thousands of calls at once to the appropriate extensions. A corporation can use a DID number to route calls to an unlimited number of extensions while just maintaining one DID number.
Direct inward dialing was invented to allow a limited number of physical phone lines to be used to make calls to various published phone numbers. All inbound calls can be routed through a single DID.
When a telephone service provider connects a block of phone numbers to your company’s private branch exchange (PBX), this is known as “direct inward dialing” (DID). It enables organizations to create virtual phone numbers that skip the main reception lines and connect directly to a desk extension or group of extensions. Local, premium-rate, and toll-free numbers can all be utilized with DID.
For example, a corporation would rent from the phone provider 100 phone numbers that could be dialed across eight real phone lines (these are called “trunk lines”). This would allow up to eight simultaneous calls; further inbound calls would receive a busy signal until one of the calls was completed or a voice mail message was left. A call to a certain phone number is automatically routed to the right workstation in the firm by the PBX. There is no need for a PBX switchboard operator.
A DID system can be used for faxing, voicemail, and live voice communications.
What role do DID numbers serve in PBX systems?
Direct inward dialing is frequently used in conjunction with private branch exchange (PBX) systems. The DID provider assigns one or more trunk lines to the customer’s PBX, assigns a number range to this line, and routes all calls to these numbers through the trunk. When a call is received by the PBX system, the called destination number is sent so that the call can be routed to the specified extension. As a result of call forwarding, a corporation can provide distinct phone numbers for each employee or workstation without requiring each number to have its physical phone line.
The telephone company delivers one or more trunk lines to the client for connection to the customer’s PBX and assigns a range of telephone numbers to the customer for direct inward dialing service. Calls to these numbers are routed through the trunks to the customer’s PBX. The dialed telephone number is indicated to the PBX with the Dialed Number Identification Service (DNIS) using a predefined, usually partial format, such as the final four digits, as calls are presented to the PBX. Without the need for an operator or attendant, the PBX may use this information to route the call straight to a telephone extension within the enterprise.
The terms “DID” and “DDI” are interchangeable. The two abbreviations are frequently used interchangeably. Virtual numbers are numbers that fall under this category. Direct inward dialing is the term for this service. This can be used as a country’s or even a city’s local phone number. This is available for purchase and can be used with your current phone service.
How Does DID Work?
DID numbers work by forwarding all incoming calls to a personal line. It can be a VoIP (Voice over Internet Protocol) line, a mobile phone line, or even a landline. DIDs are gaining traction in the market, especially among businesses, because they provide the sense of having a physical presence in a certain location. The physical office might or might not exist. Callers in the area where the DID number is situated will be charged the same rate as if they dialed another local number.
It works in three stages:
- Select your digit: Choose from a wide range of local, national, and toll-free phone numbers.
- Activate: Let us handle the registration; it only takes 3 minutes.
- Receiving calls: Begin receiving calls and providing service to your customers as soon as possible.
What is the link between VoIP and DID?
For many years, the only way to get a phone number for a single phone was to have an operator physically assign phone lines to the PBX system. All of this is possible in today’s environment thanks to internal networks and VoIP. It’s quick, inexpensive, and straightforward.
To employ VoIP technology in conjunction with DID, a corporation must perform the following:
- Invest in a PBX software package that best suits your requirements.
- Look for a firm that offers DID numbers.
- Download the software and install it on a server.
- When you’ve tested your system, go live.
How Can a DID Number Benefit Your Business?
DID Numbers are the most recent advancements in telecommunications technology, providing business owners with hitherto unattainable levels of scalability. DID numbers are simple to use, and the number of DID lines or extensions you can activate for your business is unlimited. DID numbers don’t need to be maintained and are exceptionally easy to set up because they don’t involve any difficult or expensive gear. Furthermore, calls to your DID number are crystal clear, ensuring that all discussions are uninterrupted.
The Benefits of DID Numbers
- Better customer experience
- Phone numbers that are stored in the cloud
- Extensions are unrestricted.
- Calls can be forwarded to any place.
- Additional characteristics
- An online dashboard for control
- PBX service that is hosted
- Flexibility
- Time savings
- Team communication.
Why should you go with VoIPTech solutions?
VoIPTech solutions for DID phone numbers not only provide crystal-clear communications across your virtual network and consumer base, but they also come with several extra benefits. From VoIPTech solutions, DID numbers allow you to customize your number around your business, from scheduled call forwarding that allows you to build up a chain of reroutes to customizable greetings and IVR. We provide a variety of pricing options, including a free trial, so you can see for yourself how much a DID contact number can help your company develop.
