What is the next big thing in the market for the call center operation? Are you wondering how to transform your daily operation? Well, before you opt for any technology, you need to do your research properly; like competitors’ analysis – what kind of phone systems they are using, software, hardware, & all. If you haven’t, then this is the best time to know and make a move. Have you heard of artificial Intelligence? Well, AI (Artificial Intelligence) and machine learning combined have been the most advanced tech in recent years & it’s here to stay. The application of Artificial Intelligence in Cloud-based VoIP Phone systems has made it become more efficient and productive than ever. And, business houses these days are looking to take it to the next level, and they can harness the immense benefits of VoIP phone systems by staying ahead in the ever-changing marketing landscape.
Be it the private sector or Govt., agencies, the technology made its own way to almost every sector, and that’s for a valid reason. From showing the products you may like in Flipkart, Amazon, Myntra, etc., to help bots on customer service websites, you will find the applications of Artificial Intelligence in almost every field. And, if you are a call center, integration of AI In a Cloud-Based VoIP Phone System could be the game-changer for your customer service. Want to know how the integration of AI In a Cloud-Based VoIP Phone System can benefit your contact center? You should keep scrolling down.
Here is an overview of the remarkable services that you can offer to your customers with AI-powered cloud-based VoIP phones – and how it helps you grow as an organization.
- Interactive Voice Response: In general, what’s your take on calling customer care? I Hope, it’s not satisfactory!
“Press #1 to listen in English. Press #2 for other languages “
“Press #3, if you are an existing customer. Press #4 for select from the menu“
“Press #5 to select the category, Press #6 to………“
Well, by the time you get to speak to an actual customer care representative, you feel exhausted, right?
This is normally what happens during a tech support call. Customers buy products or services, they face a problem, call their customer support, and then spend minutes listening to multiple rounds of a recorded voice reeling off a menu of choices, before finally getting routed to an extension. Only to end up being on hold for half an hour. Are you doing enough to give a great customer experience every time? More likely than not, the person who’s on the other side of the phone gets irritated by the time he/she speaks to an actual human.
There comes AI-powered interactive voice recognition technology. Its IVR receptionists don’t take much time, by quickly accessing queries of the callers and processing the request to the right extension within a fraction of a second through call routing.
It not only saves your callers valuable time, but also puts an end to those long halt, keeping them happy to deal with you time again. With millions of requests processed every day, companies need this technology to manage them more efficiently.
- Transcription of Recorded Calls: Well, you can call it another handy application that comes with the integration of AI In Cloud Based VoIP Phone System. The application uses the same voice recognition technology to transform the recorded calls into text documents. The voicemail-to-email and voicemail-to-text feature of a VoIP Phone System is based on this technology. As the name suggests, the voicemail messages are transcribed into text documents and then sent to the inbox of the concerned person, or to the messaging platform of your choice.
An employee gets instant access to voicemail messages anywhere, anytime without having to wait to get back to the office. It can transcribe the entire conversations between customer care representatives and the customers, and store them in the internal database for future reference. Above all, it would come in handy in case of any disputes and to give more personalized customer support.
- Language Translator: These days, you can avail exact rendering of texts and conversations in a matter of seconds that too with 100% accuracy and this is only possible with Artificial Intelligence. In this highly competitive marketing landscape where businesses are eyeing for global presence, this could prove to be a saving grace. With businesses going online, the integration of translation assistance into your business phone services can take your communication to the next level. And paves the way to business success. Whether you would like to translate English to Japanese or any other foreign language, AI translation assistance can be an invaluable asset to serve overseas clients.
- Data Analytics: With AI in your VoIP Phone System, you can easily deal with staggering amounts of data in a matter of seconds. These analytical data provide you with in-depth, actionable insights to optimize your marketing strategies. You can analyze the call metrics, anticipate the behavior of callers, and evaluate the performance of your workforce. With the algorithms getting smarter with each passing day, this technology can help you in decision-making with better efficacy. In conjunction with CRM systems, AI analytics empowers you to give a personal touch to almost everything from regular follow-up calls and text marketing campaigns to web browsing and email marketing.
- Process Automation: This is one of the best applications of AI for VoIP Providers in particular. With Process Automation, you can eventually boost the productivity & efficiency of your business to a great extent. On the basis of the data obtained from various processes, you can automate certain things to yield better results. You can use AI to improve areas with low efficiency such as; agents’ performance, team effort, process flows, and internal structures. You can streamline workflows by automatically shuffling tasks among your workforce based on their current performance, like follow-up calls, sending email, etc.
Are you a call center, looking for VoIP Providers that can integrate cloud telephony in the world? You couldn’t have a better choice than VoIPTech Solutions. We offer you a robust and fully functional AI-powered IVR system that works on any device. Being one of the most sought-after Indian VoIP service providers, we make sure every aspect of your setup is being taken care of by specialists with a complete overview of the system architecture. What’s more, within a couple of minutes you will have the capacity to solve your problem. It is uniquely intended to help new companies. For more info, call: +91-6746828203.