CCaaS, Want to Start Your Own Remote Call Center? Know Why You Need CCaaS? , VoIP tech solutions, vici dialer, virtual number, Voip Providers, voip services in india, best sip provider, business voip providers, VoIP Phone Numbers, voip minutes provider, top voip providers, voip minutes, International VoIP Provider

Pandemic is also a great opportunity to start your own business and make a profit. With the growing demand for 24/7 customer support, having a contact center has become a must for any business that wants to compete and sustain at the highest level. But, the question here is, can I start my own remote call center? If yes, then how? No matter the size, starting a contact center can be an overwhelming task. As you need to keep certain parameters in check – budget, location, and resources. If everything goes according to the plan and working fine, then the possibility of providing a great customer experience 24/7 can be a reality. But acheivginall at a time can be a roller-coaster ride. Are you looking for the most convincing way to start a small call center? Well, with CCaaS it can be done in hours! What exactly is this CCaaS

First of all, you need to understand the Cloud-based VoIP services. It has opened new windows of opportunities for individual entrepreneurs to make the best out of the situation by opening their own remote call center. CCaaS refers to the Contact Center as a Service. CCaaS includes most of the core functionalities of a large volume contact center like call routing, IVR systems, outbound calling, and integration of CRM software that is delivered over the cloud. With this technology, you are just an inch away from having your own remote call center operation with few employees.


Earlier, businesses had to purchase particular software or buy a license to use the particular version of the software and pay additional charges for further upgrades. Well, it used to cost a ton to the companies for purchase, use, and maintenance. However, CCaaS has completely changed the system. These days organizations don’t have to download or require any installation to use the software. Employees simply need to log in through their web browser and the software is available online for use. The best thing about this is, it has made remote working possible during this pandemic specifically. Now, you have the best chance to come out of your comfort zone and start something of your own.


Why is CCaaS vital for remote call centers? 


You can simply pick the location of your choice, purchase a call center software, and do the necessary setup to make a contact center operational. The process takes a lot of time, energy, and money as well. So, small-scale businesses looked for an alternative that would not be necessary than expensive setup or maintenance. CCaaS came as an ideal alternative.

It enables you to do so many things without spending a ton. Here is how:


  • From the investment point of view, it is a viable solution. It’s very economical as compared to the traditional small contact centers

  • The cost of setting up and maintenance is very low. The whole setup can be done in a few hours, where traditional contact centers take weeks instead

  • Individuals do not need to be present on office premises, they can work from anywhere and deliver. Allows remote working, one can work from any corner of the world

  • It helps break the traditional geographical boundaries, allowing companies to hire the best brains in the business

  • You can think a step ahead of others. Staying ahead of the contemporaries

  • You are not limited to hours or geographical obstacles. Giving a great customer experience 24/7

What are the features I avail of with CCaaS?


Before you start, the very first thing you should take into consideration is what’s on offer. Especially the features you are getting and what are your business needs. Listed below are the features that you avail:

  • Automatic Call Distribution: Automation leads to achieving big savings on resource hiring and operational cost. When it comes to CCaaS call centers, it is a must-have feature. With this feature, you can easily route the incoming calls to the right people, concerned department, or reach the voicemail. Its queuing feature allows you to distribute calls to the live agents, having expertise in specific areas or possessing different skill sets.


  • Real-time Report on Data analytics: Data holds the key to future success. CCaaS comes with a number of advanced tools that you can use for the data analysis process. You can keep track of the average call time, hold times, call queues, abandoned calls, and other things. This eventually helps you grow as an organization with key performance indicators.. 


  • Integration of CRM Software: You can integrate high-end CRM software. By doing this, you ensure a steady workflow is maintained and everything works together seamlessly. 


  • IVR Menu for Redundancy: Don’t you think redundancy is costing call centers the most. So, what is the best way to deal with it? The IVR system is an inevitable part of any small contact center. With businesses dealing with multiple products and services that indeed need technical assistance, IVR is a must. It connects the callers with the right person concerning the department without killing their valuable time. It can also put them on specific queues so that your agents get to know what they are looking for even before picking up the call.


  • Agents’ Training: Continuous upgrades make your team more agile. You can train your agents with the training tools available with CCaaS. Tools like warm call transfer, whisper, barge, to name a few you can train the newbies or make them familiar with the call center world with information and technology.


  • Call recording: You can record conversations and use them later for training & analysis purposes. 


  • Multi-channel support: Nobody likes to follow a certain channel, as every individual has their own eau to get responded on the channel they like. Even though voice calling for customer support remains the most popular choice among the callers, integrating other communication channels can pay the best interest of a business. Customers love to get support through multiple channels 24×7. So, providing multi-channel support would be a wise move, before your competitors get the advantage of this technology. So, you should not be limited to certain channels, you should combine them into one platform so that you can reach them and they can reach you anytime.


  • Cloud is in your pocket: Cloud is not just a term, it is a technology that has become mandatory for all. You don’t need to rent a physical office space or set up a room to get started with the CCaaS, as it’s all about cloud technology. Your agents can work from the comfort of their home or on the go. So, you can save big on office expenses. With cloud technology, your possibilities are endless. As you are not limited to certain things, you can think big and achieve it

With so much information given about the CCaaS, now you have understood how the technology can save you big while setting up a remote call center. You don’t need a huge budget, dedicated IT/Networking staff, or on-premise hardware to get started with your small contact center. So what are you waiting for? Contact VoIPTech Solutions today at: +91-7008220621.