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Call Center

Tag: Call Center

How Well Prepared Are You for Future Disasters? Things You Should Plan Ahead for Your Call Center!

  Are you a Contact Center or a Call Center dreaming to expand the global network? But do you have a proper disaster recovery plan in place, especially for situations [...]

Cloud or On-Premise – What’s Best for Your Call Center? Decoding The Truth Vs Myth!

What makes call center deliver excellent customer service these days? There are a number of things involved, to be specific; excellent command over languages, communication skills, voice quality, etc. What makes [...]