Businesses in 2021 have become more calculative if you look 10 years down the lane. I think most would agree to this. They are now looking to explore different ways of cost-cutting and their R&D team is doing a remarkable job by getting them satisfying outputs. And, improvising his communications definitely tops the chart. I0n general, organizations often overlook the channels they use and the amount of money they spend without achieving anything that really benefits their organization as a whole. With the 2nd wave of Covid-19 pandemic squeezing their business opportunities again, organizations are shifting their base to business VoIP to stay afloat. Cost-cutting and better clarity in communication in remote working scenarios is the two highlights of Business VoIP. Know how!
No matter which business you are into, phone communication is the most common and first line of consent between you and your customers. Although there are other mediums to establish communication, new clients would like to first engage over phone calls and it has been the pillar of customer support. Acknowledging the importance, network operators often enforce various charges that can add more numbers to your monthly phone bills.
That doesn’t end here, some of them would be for the services you never use or not necessary at all. So why to pay for those services that you don’t use that too in the name of “all-inclusive fee” and “taxes include”. There’s no limit to the level of creativity that some business phone providers display when finding ways to nickel and dime their customers. Unless you’ve already carefully audited your company’s bill, there’s a good chance that you’re paying more than necessary.
If you’re out of touch with just how much traditional phones are costing your business, we’ve jotted down a few pointers for items that you might want to keep an eye on the next time your bill arrives. In this article, we’ll cover the following sections:
Is it actually possible to reduce phone bills with Business VoIP?
Your bill may be a necessary business expense, but that doesn’t mean it has to cost your company an arm and a leg. This cost can be especially tough for small business owners. One thing to consider is the total cost of operation for your current phone system. You can find that cost by adding how much it costs to purchase the phone system with how much it costs for you to operate it.
Once you have determined that cost, you can decide if what you paid for your business phone system and what you currently pay to operate it is worth it. You can compare that price against whatever your current bill is each month. That way, you can see which aspect of your setup you should change.
Just take a look At your current phone bill:
The easiest way to see how much you should cut from costs associated with your phone service is by looking into your existing bill. For example, providers will commonly offer a discount for various packages and it may reduce your company’s administrative costs by consolidating the bills into one payment.
Here are some items on your bill you should pay close attention to:
- Rollover Lines — These are found in traditional phone lines and allow your business to handle multiple calls at once so that your customers will not run into busy signals. These aren’t cheap, as they can cost your business up to $30 per line. It’s important to note that you can get this same functionality from an IP system without any extra costs.
- Wire Maintenance — Once again, this is an item specific to landlines. This is a fee associated with the cost of wiring your office.
- Long-Distance and Toll Charges — You can’t help it if your business has to make a large number of long-distance and toll-free calls. But you can slash this cost by switching those communications to email or an IP phone system.
- Users and Extensions — Not only do traditional phone systems charge for rollover lines, but they charge for each line that you need. Note that providers also tend to charge per user, so it’s worth it to compare the prices for different providers here.
Some charges will be set in stone, but you might have a little wiggle room on some. If there’s a particular fee that seems too high to you, it’s worth it to reach out to your provider and try to negotiate.
Consider the Features You Need:
The next step to reducing costs associated with your bill is considering all the features you need in your phone system. Whether or not you’re on a PSTN or an IP phone system, you can often get locked into expensive contracts if you’ve bundled together features which you’re not using. It’s important to consider the features you need in your phone system so you can find a plan that only requires you to pay for what you need. Here are some basic and vital features to consider in your next phone system provider.
- Call Forwarding — This is a basic feature that ensures your customers can reach you no matter what. So if you split your time between working in an office and at home, you can forward calls from your business number to your mobile device.
- Extensions — In a traditional PSTN phone system, an extension is another phone number that is physically wired to the main number. The more wiring you do, the more that will cost. IP systems do this virtually, and many offer a certain amount of extensions built into basic plans.
- Remote Support — There will undoubtedly come a time when you need to have your phone system serviced. But as the coronavirus pandemic continues to keep the vast majority of the workforce remote, it may no longer be feasible to have an outside employee enter your office to examine your setup.
Looking into a phone provider that offers remote support is a more feasible option these days.
- Unlimited VoIP Minutes— Thanks to the pandemic, phone calls are more vital now than ever. As in-person meetings have essentially come to a grinding halt, your business is likely spending even more time on the phone. So a phone system that offers you unlimited VoIP minutes should be a top priority.
- Call Logs — Call Logging is a great way to study your employees’ performance, particularly your sales team, and gauge the experience you’re providing your customers with. Call logs can provide you with key details such as the date and time of the call, duration, caller ID, and whether or not the call was accepted or sent to voicemail.
Consider What Else You Can Get From a Modern Business VoIP Solution:
Given that your company is likely already paying for a broadband Internet connection and may have even built a full-blown intranet, there should be minimal friction and considerable savings when switching to an IP service. There isn’t any additional hardware needed except for possibly an IP phone.
Most companies charge somewhere around $20 a month for a business VoIP line that includes everything, but if you’re looking for cost-saving solutions then VoIPTech Solutions is the best choice for your organization
You can expect enhanced features from any VoIP provider you select. Here are some to look out for:
- IVR — Hosted IVR is a telephony menu and routing system that offers an interactive menu for callers in order to direct them to the department they need. As it’s an intelligent system, IVR can carry out tasks involving yes/no or numbers-related answers from callers. This feature buys back time and productivity for your employees, along with ensuring that your customers have a shorter wait time.
- Auto-Attendant — This feature can help to replace the role of a receptionist in your organization. So instead of requiring your callers to first speak to a receptionist in order to be transferred to the correct party, they will simply just have to press a number associated with the correct department’s extension. Just as with IVR, this feature can also save your organization time and money.
- Video Conferencing — Most VoIP providers include other methods of communication in their phone plans. Video conferencing is one of the most popular options. This is simply a function that a PSTN phone system cannot provide you with. The video conferencing features for certain IP phone plans even allow for hundreds of participants to join at once, getting you as close to an in-person company meeting as you can during the pandemic.
- Mobile App Integration — Most VoIP phone providers have their own mobile app, allowing you to take your business calls on the go. The apps often allow for video chat and SMS business messaging, in addition to a traditional voice call. You can typically toggle between means of communication, with information from previous conversations saved on each of your devices.
Is your business phone service provider isn’t meeting your expectations and you’re paying more than $20 or $30/month? Contact VoIPTech Solutions today. Call: +91-7008220621.