Amid the ongoing pandemic, undoubtedly cloud services have emerged as the saviors for organizations. Isn’t it? And while we are forced to work remotely these services have effectively kept us connected with our co-workers and ensured business continuity. However, we could easily make the transition without any adverse effects on our productivity, which in turn resulted in a significant increase in the adoption of cloud services. Last but not least due to COVID-19, Market reports suggest that the sudden demand for cloud computing resources led to a growth of 34% in the cloud infrastructure services spend.

Know the Impact of COVID-19 on Cloud Services:

In the near future, the market size of the industry, too, is likely to see an upward trend. However, in 2021 it is expected to grow at a CAGR of 13% to go from $233 billion in 2019 to $295 billion. Including rising demand for hosted tools,  the need for organizations to support remote working and services for business continuity and the sudden uptick in the use of cloud-hosted enterprise services for uninterrupted communication and collaboration are the major factors that are impacting the growth of cloud services.

During disaster recovery situations when onsite personnel was unavailable to monitor and maintain the servers or data centers cloud services also came in handy for organizations. However, to create systems averse to disasters and resilient enough to cater to a workforce they can be leveraged across geographies. With the help of these services, network downtime has also been effectively avoided, resulting in organizations achieving operational efficiency amid lockdowns. Last but not least these services eliminate all likelihood of unauthorized access and protect your data to your business applications. 

Basic 6 Reasons why one should Choose Cloud Services:

Well, for their exceptional functionality and ensuring business continuity cloud services have come under the spotlight during COVID-19. However, employees could not only collaborate with each other and their clients in different parts of the world, but could also access the required data from the central repository right from the safety of their homes. 

Below are the few reasons listed that make cloud services apt for various call center solutions dealing with the repercussions of the global pandemic:

Cost-Effective:  Always remember that without actually investing in expensive equipment or upgrading your infrastructure the most important benefit of cloud services is getting access to market-leading platforms. To maintain and upgrade software reduces significantly considering that the applications are not installed locally, the time and resources required. Additionally, to help you save some costs as you only opt for what you actually need the pay-as-you-go model that ensures you only pay for what you use.

Accessibility and Collaboration:  Well, by allowing the employees to access the centralized data from any internet-enabled device at any time, anywhere, any-device access of cloud services helps them a lot. And by making it easy for them to simultaneously work on the same documents, sheets, projects, or data from different locations the centralization of data also has the added advantage of improved collaboration between co-workers.

Scalability and Flexibility:  However, in need of quick deployments of the latest technologies the flexibility, scalability and agility of these services make them a great option for organizations. At the same time by having the flexibility to configure servers and customize processes they need not limit themselves to on-premises servers and equipment or rely on data centers. Along with that to suit the changing business needs is no difficult feat either just by upgrading these services.  

Enhanced Security:  Well, to keep your data safe from hackers, and ensure that only authorized members of your team get access to it, cloud service providers offer multi-level security features. And for disaster recovery in case of data loss or system-related problems data is also backed up frequently.

Reduced Latency:  However, using a cloud service is the factor that helps reduce latency, ensure zero downtime and deliver an improved performance high-speed computing and communication networks along with the liberty to quickly choose and begin with.

Quick Implementation and Migration:  Well, for organizations looking to start their businesses immediately, the plug-and-play functionality of these services can be a boon while drastically reducing their time to market. Apart from that organizations can speed up their processes with cloud services, while doing away with time-consuming tasks like deploying equipment and installing software and applications.

Last but not least, over the last decade cloud services have grown in popularity during the pandemic and became the go-to option for organizations. However, by adopting them unreservedly to make services, data, and platforms more accessible for their workforce all sectors have now grasped the importance of hosted services. Well, even during the pandemic organizations looking to generate new revenue streams can divert their attention towards the cloud platforms and make sure it’s business as usual.

We are one of the Best IVR Service providers in India that offer customized cloud call center solutions with Cloud Services to improve the efficiency of your agents & boost your business productivity. Switch to VoIP System, walk hand-in-hand with the future. Call: +91-7008220621. Our VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! For more info, call: +91-8800221713.