Did you know, India is among the top five fastest-growing business destinations in the world? And, its ITES (Information Technology Enabled Services) industry is the main propeller of the growth engine. It occupies a great share of the market in India. What is attracting the investors the most? It’s the low labor charges and inventive customer support. Well, big round applause goes to the Call center solutions. Many factors including scale of the financial system, commercial enterprise risk mitigation, value gain, improvement of utilization, and superior competency have all resulted in the rise of Call Center Solutions in India. And the most amazing part is that business technique outsourcing in India, which started across the mid-90s, has now grown via leaps and limits only because of the services offered by the Call Center Solutions in the big cities like Kolkata, Bangalore, Bhubaneswar to name a few.
Today’s world has become a single marketplace. Where you can’t take anything for granted. And, the competition level is sky-high. Among other competitors such as Australia, China, the Philippines, and Ireland, India is now the world’s favored market for Contact Center companies. The Call Center boom in India is credited to cheap labor costs and India’s huge talent pool of skilled, English-speaking professionals. And research by the National Association of Software Services and Companies (NASSCOM) has revealed that quality orientation among leading Call Centers, 24/7 services, India’s unique geographic location and the investor-friendly tax structure in India have all made the call center industry in India very popular.
Generally, what is a Contact Center Solution? Well, Call Centers, or Customer care as it is popularly known, refers to outsourcing in all fields. It usually administers and manages a particular business process for many other companies. Adapting new technology, it improves a particular business process.
What Are The Services Offered by These Call Center Solutions?
Call Center solutions in India provide various services. Below listed are some of the essential services:
- Offering 24/7 Technical Support
- Ticketing Windows
- Telemarketing Platform services
- IT Help Desk
- Insurance Process
- Data Entry Services
- Data Processing Service
- Data Conversion
- Form Processing
- Online Help
- On-demand Service
- Quick Assistance
- Providing Information
Advantages of Having Your Own Call Center:
In spite of the challenges in the Contact center industry, a large number of talented English-speaking individuals at very low costs is the main reason behind its success. Turning India into a highly sought-after destination for Call centers. Being one of the top outsourcing destinations in the world, India owes its success to a large chuck of English-speaking people, with a 70% youth population, and the geographical advantage that it offers, no doubt it holds the key to business growth. Nowadays, most of the organizations in the leading economy such as the US and UK are preferring to outsource their requirements to other countries, especially to Indian service providers to get quality work while saving a ton.
Some of the cut-to cut advantages of VoIP that your business cannot ignore are listed below:
- Cost Reduction
- Higher Flexibility
- Enhanced Customer CX
- Quality Assurance and Improved Performance
- Getting Competitive Advantages Over Your Competitors
- Increased Skill Diversity
- Global Presence
- The flexibility of Remote Working
- Improving Competitive Index At The International Arena
- Network Over 165+ Nations
- Video Conferencing
- Virtual Numbers
- Location Independent
- Installation, Configuration, and Maintenance is easy
The benefits of VoIP systems are many. Well, you can say that VoIP Services are virtually free of errors & come with futuristic technologies. Sophisticated businesses around the world are embracing this powerful technology and realizing the serious competitive advantages that it provides. However, flexibility and cost-efficiency are the major things that make call centers contribute, improving employee productivity and providing a great customer experience. Ultimately it helps the employees to work being anywhere, anytime. As a whole, you can offer your customers a complete package that helps make your business communication more effective, secure, & collaborative. With the right VoIP Service Provider, you can go a long way & achieve greater milestones. No matter what you deal with, clear communication is the basic to expanding worker profitability and certainty. With regards to client administration, viable correspondence in the call focus prompts increasingly fulfilled workers and clients who are bound to focus on a brand as long as possible. To convey the absolute best in client administration, a notable cloud-based service provider is indeed what you need the most.
In addition to this, having your own support system has its own benefits. The best part of having cloud telephony systems of your own is, you can set up your very own contact center and for that, you don’t have to buy expensive equipment, save on monthly phone bills, take advantage of notable features, and last but not the least you are not dependent anymore. So, very little inspection is required too. When you choose an Indian VoIP service provider, their specialists will complete a little overview. What’s more, within a couple of minutes you will have the capacity to solve your problem. It is uniquely intended to help new companies.
Are you a featured business, start-up, or any govt agency, looking for reliable VoIP Providers that can help you set up your own call center? You couldn’t have a better choice than VoIPTech Solutions. We offer you a robust and fully functional AI-powered IVR system for your call center that works on any device. With us, you get international phone numbers in over 165 countries. Our paid VoIP MInutes plan starts at $10 per month and goes up to $20 per month. Our VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! For more info, call: +91-6746828203.