Pandemic has left no stone unturned to leave a void in almost every sector and contact centers are no exception. The growing frustration of the people and lack of available human resources to dilute the solutions has created the biggest dilemma for the contact center agents. The rising chaos of the customers and the helpless system are going in two different directions, as a result not coming on good terms with each other. In this situation, what contact center agents [...]
Finding It Difficult To Deal With Angry Customers? Expert Tips to Handle Them With the Help of Call Center Software!
Running a call center is not an easy job at all. Thanks to the advanced Call Center Software, for taking the customer service to the next level, making the overall customer CX highly satisfactory. Call Center Software is also a great help for the workload management of the live agents. But is there one thing that keeps hunting even the best contact center solutions in the world and they don’t have an answer for it? What is it? Have you [...]
Planning to start your own wholesale VoIP business? The first thing you need to do is, search for reliable VoIP Wholesale providers that can provide you with the white routes, fast & secure termination/origination, and better management of networks for Tier-1 & Tier-2 carriers and providers at the most competitive prices in the market. And, who could be better than the Indian VoIP service providers! You have no limitation to the A-Z VoIP services, but also to end-to-end support that [...]
Shaped by great institutions, innovative ideas, and varied public interest, American policymaking is one of the finest in the world. However, its healthcare system as a whole is pretty convoluted! The federal government has taken many positive steps to make health insurance accessible to all the citizens, particularly in segments of people who are 65+ & those belonging to the lower-income demographics. Still, health insurance claims remain complex and costly. Especially the medical billing & claiming procedure! Thanks to the [...]
Are you planning for a big reshuffle in your business strategy? Then be ready to face the big “W”. Didn’t get it? Let’s make it simple. Why?, What?, Who?...???; the list goes on & on till you get the offer letter in your hand. You have to cross the bridge made of questions to get the job of your dreams. Every organization has its own way of communicating its business plans in the sales process, to be specific except [...]
The novel coronavirus has been a headache for many and businesses are no exception. However, IVR Systems is a blessing in disguise for businesses that deliver online. The pandemic restrictions have opened new windows of opportunities for some sectors, and online food delivery, grocery, and everything included have become the biggest beneficiaries. With lockdown extending its arms with more travel restrictions, where people are not allowed to commute freely, retailers seized the opportunity to make the best out of the [...]
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