Suited best to all contact centers, Contact Center solution offered by voiptech is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations.

Contact Center Solution

Key Features of Contact Center Solution

  • SIP Trunk Management
  • DID Management
  • Campaign Management
  • Lead Management
  • Agent Quality Management
  • Easy Agent Management
  • Live Call monitoring
  • Mutli-Tenant Support
  • Multilingual Support
  • Barge in/ Coaching / Whisper
  • WebRTC based Web Agent Client
  • Supervisor Web Client
  • Manual Dialer
  • Progressive Dialer
  • Multi Level IVRS
  • ‘Do Not Dial’ Controlling

  • Advanced ACD
    • DNIS & ANI routing
    • Skill based routing
    • Call Queuing
    • Call hold
    • Call Transfer
    • Call Conference
    • Agent Hunting
  • 100% Voice Logging
    • Record Scheduling
    • Record on demand
    • Recording Playback & Download Option
  • Real Time Queue & Agent Status
  • Real time Campaign Monitor
  • Outbound Scheduler
  • Voicemail
  • Real-time Reports
  • Standard Reports

Why To Buy Contact Center Solution?

  • Tracks all calls
  • Gives an enterprise scalability
  • Offers effective call management process
  • Helps boost sales
  • Helps generate more leads

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